Frequently Asked Questions
Everything you need to know about your glow journey with LUX SKIN.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
Are LUX SKIN products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and primarily composed of organic, hypoallergenic ingredients designed to be gentle on all skin types.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, no questions asked.
Do you test your products on animals?
Never. LUX SKIN is a 100% cruelty-free brand, and we are proud to be certified by Leaping Bunny.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.